The delivery of your package is handled by our partners Colissimo and Mondial Relay. To track your order, please send us an email to the following email address: kessasecret@gmail.com

For any questions regarding returns, please first consult our T&Cs page and then before making a return, please contact us from kessasecret@gmail.com

General Conditions of Sale

Definitions

KESSA SECRET these General Conditions of Sale (hereinafter the “GCS”) are offered by the company.

The following terms and expressions have the following definitions for the purposes hereof:

♣ Customer or Customers : any person purchasing Products on the Site who has the status of Consumer or non-professional buyer;

♣ Consumer : a natural person who acts for purposes which are outside the scope of his professional activity;

♣ Site : online sales website used by the Seller for the marketing of its Products and available at the following URL address: www.kessasecret.fr

♣ Product or Products : movable goods offered for sale on the Site by the Seller.

Article 1 – Application and enforceability of the T&Cs

These General Terms and Conditions apply, without restriction or reservation, to all sales of Products concluded by the Seller with Customers having the status of Consumer or non-professional buyers on the Site.

The General Terms and Conditions are exclusively applicable to products delivered to consumers established in France and/or in a member country of the European Union.

The General Terms and Conditions are made available to Customers on the Site where they can be consulted directly and can also be communicated to them upon simple request by telephone, email or post.

The fact that a Customer places an order on the Site implies full acceptance and adherence to these General Terms and Conditions and an obligation to pay for the Products ordered, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.

These T&Cs may be subject to subsequent modifications; the version applicable to the Customer's purchase is that in force on the Site on the date the order is placed.

Article 2 – Creation of a customer account

To place an order on the Site, it is the Customer's responsibility to first create a customer account on the Site free of charge.

When creating his account, the Customer undertakes to provide accurate and sincere information about his situation, as well as to carry out a regular check of the data concerning him before each new order, and to make, where appropriate, the necessary modifications.

Creating a customer account requires the Customer to choose a username and a confidential password. This information is personal, confidential and non-transferable.

The Seller reserves the discretionary right to refuse or invalidate the registration of a Customer whose information proves to be inaccurate.

The Seller may not, in any event, be held liable for fraudulent or abnormal use of the Customer's identification details.

The rules applicable to the collection of the Customer's personal data and the latter's rights are detailed in the Seller's privacy policy available at the following address: .

Article 3 – Order and purchase

It is up to the Customer to select the Products they wish to order on the Site, then to validate the order, and finally to confirm the latter and proceed to payment.

The contractual information is presented in French and is subject to confirmation at the latest at the time of validation of the order by the Customer.

Product offers are valid as long as they are visible on the Site, within the limits of available stocks.

The photographs and graphics presented on the Site are not contractual and cannot engage the responsibility of the Seller.

The sale will only be considered final after the Seller has sent the Customer confirmation of acceptance of the order by email and after the Seller has received payment in full.

The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance. This validation implies the acceptance of all of these General Terms and Conditions and constitutes proof of the sales contract.

It is therefore up to the Customer to check the accuracy of the order and to immediately report any errors.

Any order placed on the Site constitutes the formation of a contract concluded remotely between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the Site.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

Article 4 – Prices and payment terms

The Products are supplied at the prices in force appearing on the Site when the order is registered by the Seller. Prices are expressed in Euros, excluding tax (HT) and including all taxes (TTC).

The prices take into account any reductions that may be granted by the Seller on the Site.

These prices are firm and not revisable during their period of validity, as indicated on the Site, the Seller reserving the right, outside this period of validity, to modify the prices at any time. They do not include processing, shipping, transport and delivery costs, which are charged in addition, under the conditions indicated on the Site and calculated prior to placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment, according to the following terms:

-By bank cards: Visa, MasterCard, American Express, other credit cards; -By Paypal.

Payment data is exchanged in encrypted mode.

Article 5 – Transfer of ownership and transfer of risks

The transfer of ownership of the Seller's Products to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.

Regardless of the date of transfer of ownership of the Products, the transfer of risks of loss and deterioration relating thereto will only be carried out at the time when the Customer physically takes possession of the Products. The Products therefore travel at the Seller's risk.

Article 6 – Delivery

The Customer chooses one of the Delivery methods offered on the Site when placing the order.

The Customer chooses a delivery address. The Customer is solely responsible for any failure to deliver due to a lack of indication when ordering.

The amount of the delivery costs depends on the amount of the order and the delivery method chosen by the Customer. In any event, the amount of the delivery costs is indicated to the Customer before the order is validated.

Delivery times are available on the Site and may vary depending on the availability of the Products ordered.

Delivery times are in working days and correspond to the average times for preparing and delivering the order.

Delivery times run from the date of confirmation of the order by the Seller.

In the event of a delay in delivery, the order is not cancelled.

The Seller informs the Customer by email that the delivery will be delayed. The Customer may then decide to cancel the order and will send the Seller an order cancellation notice by email.

In the event that the order has not yet been shipped when the Seller receives the Customer's cancellation notice, delivery is blocked and the Customer is reimbursed for any amounts debited within fourteen days of receipt of the cancellation notice. In the event that the order has already been shipped when the Seller receives the Customer's cancellation notice, the Customer may still cancel the order by refusing the package. The Seller will then reimburse the amounts debited and the return costs paid by the Customer within fourteen days of receipt of the return of the refused package complete and in its original condition.

The Customer can follow the progress of the order processing in their customer area.

The Customer is required to check the condition of the packaging and the Products upon delivery.

It is up to the Customer to issue any reservations and complaints that he deems necessary, or even to refuse the package, when the package is clearly damaged upon delivery.

The Customer must ensure that the Products delivered to him correspond to the order. In the event of non-conformity of the Products in nature or quality with the specifications mentioned in the delivery note, the Customer must inform the Seller by email and return the Products to the following address: [specify the return postal address].

Article 7 – Right of withdrawal

In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Products to exercise his right of withdrawal from the Seller, without having to provide reasons or pay a penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within fourteen days following notification to the Seller of the Customer's decision to withdraw.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products will not be accepted.

The right of withdrawal may be exercised online, using the withdrawal form available in Appendix I of these General Terms and Conditions, in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other declaration, free from ambiguity, expressing the desire to withdraw.

In the event of exercising the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be refunded; the return costs will remain the responsibility of the Customer.

The exchange, subject to availability, or the refund will be made within fourteen days from receipt by the Seller of the Products returned by the Customer under the conditions set out in this article.

Article 8 – Product warranty

The Products sold on the Site comply with the regulations in force in France and have performances compatible with non-professional uses.

The Products supplied by the Seller benefit automatically and without additional payment, regardless of the right of withdrawal, in accordance with the legal provisions:

-The legal guarantee of conformity, for Products which are apparently defective, damaged or damaged or do not correspond to the order;

-The legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use,

under the conditions and according to the terms referred to in the box below and defined in Appendix II hereof.

It is recalled that within the framework of the legal guarantee of conformity, the Customer benefits from a period of two years from the delivery of the goods to take action against the Seller; he can choose between the repair or the replacement of the Product ordered, subject to the cost conditions provided for in article L 217-9 of the Consumer Code; he is exempt from providing proof of the existence of the lack of conformity of the Product during the six months following the delivery of the Product. This period is extended to 24 months from March 18, 2016, except for second-hand goods.

The legal guarantee of conformity applies independently of the commercial guarantee that may possibly cover the Product. The Customer may decide to implement the guarantee against hidden Product defects in accordance with article 1641 of the Civil Code; in this case, he may choose between the resolution of the sale or a reduction in the sale price in accordance with 1644 of the Civil Code.

In order to assert his rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of 10 days from the delivery of the Products or the existence of hidden defects within the time limits referred to above and return or bring back to the store the defective Products in the condition in which they were received with all the elements (accessories, packaging, instructions, etc.).

The Seller will refund, replace or repair any Products or parts under warranty deemed non-compliant or defective.

Shipping costs will be refunded based on the rate charged and return costs will be refunded upon presentation of supporting documents.

Refunds for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 14 days following the Seller's discovery of the lack of conformity or hidden defect.

The refund will be made by credit to the Customer's bank account.

Article 9 – Liability

The Seller cannot be held liable in the event of non-performance or poor performance of the contract due either to the actions of the Customer, or to the insurmountable and unforeseeable actions of a third party to the contract, or to force majeure.

In any event, the Seller shall not be held liable in the following cases:

-Non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to check;

-In the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products which are non-compliant or affected by a defect.

Article 10 – Intellectual property

The content of the Site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

In addition, the Seller remains the owner of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the request of the Customer) for the purpose of providing services to the Customer. The Customer therefore prohibits any reproduction or exploitation of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Seller, who may make it conditional on financial compensation.

Article 11 – Independence of clauses

The invalidity of a contractual clause does not entail the invalidity of the General Terms and Conditions.

The temporary or permanent non-application of one or more clauses of the T&Cs by the professional seller cannot constitute a waiver on its part of the other clauses of the T&Cs which continue to produce their effects.

Article 12 – Applicable law

These General Terms and Conditions and the operations resulting from them are governed by and subject to French law.

Article 13 – Customer service / Mediation

In the event of a dispute, you must first contact the company's customer service from Monday to Friday except public holidays or bank holidays, from 9 a.m. to 8 p.m. by email kessasecret@gmail.com [consumer can send any complaints].

In the event of failure of the complaint request to the consumer service or in the absence of a response from this service within a period of two months, the consumer may submit the dispute relating to the purchase order or to these General Terms and Conditions opposing the Seller to a mediator who will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on the website www.kessasecret.fr, except for exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.

To the attention of the company KESSA SECRET

I hereby notify you of my withdrawal from the contract for the sale of the property designated below:

-Order of: ................................................................................

-Received on: …..................................................................................

-Order number: ................................................................

-Customer Name: ............................................................................

-Customer Address: .......................................................................

Signature of the Client (only if this form is notified on paper):

ANNEX II - Provisions relating to legal guarantees

Article L. 217-4 of the Consumer Code:

" The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed on him by the contract or has been carried out under his responsibility. "

Article L. 217-5 of the Consumer Code:

“ The property complies with the contract:

1° If it is suitable for the use usually expected of a similar good and, where applicable:

• if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
• if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L. 217-12 of the Consumer Code:

“ The action resulting from the lack of conformity is prescribed by two years from the delivery of the good. ”

Article L. 217-16 of the Consumer Code:

" When the buyer requests the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or from the provision for repair of the good in question, if this provision is subsequent to the request for intervention. "

Article 1641 of the Civil Code:

" The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them. "

Article 1648, paragraph 1 of the Civil Code:

“ The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. ”

For any questions, please contact us from kessasecret@gmail.com

Unfortunately, we only ship to mainland France.